Refund Poilcy

Return Policy

Thank you for shopping with us at Aaru India! We want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a smooth return process.

Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition as when you received it.
  • It should be unworn or unused, with all tags attached.
  • It must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please follow these steps:

  1. Visit our Returns Page.
  2. Enter your order number and contact information (phone number or email address) to locate your order.
  3. Select the product(s) you wish to return. You can select multiple products at once.
  4. Choose the reason for the return and upload an image of the product.
  5. Select your preferred refund method and provide the necessary payment details (e.g., bank account details or UPI ID).
  6. Confirm your address.

Note: A flat fee of ₹50 will be deducted from your refund amount to cover the courier fee.

Return Process:

If your return is accepted, we'll schedule a pickup of the product within 2 days. Once we receive the product, your return will be processed within 24-48 hours.

For any return-related questions, feel free to contact us at support@aaruindia.com.

Damages and Issues:

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, or gases cannot be returned. If you have concerns about a specific item, please reach out to us.

If more than 15 business days have passed since we approved your return, please contact us at support@aaruindia.com.

Thank you for your cooperation!